Return & Refund Policy

At NOVDAT, every item is made to order — printed just for you after your order is placed. Because of this, we can't accept returns or exchanges for sizing, color preference, or a change of mind, so please check size charts and color options carefully before you order. If something arrives damaged, defective, or incorrect, though, we've got you.

Eligible for a Return

We'll send a free replacement or a full refund if your order arrives:

Damaged in Shipping

Your package arrived crushed, torn, or the print was affected in transit.

Defective or Flawed

A print, stitching, or fabric flaw made it through quality control.

Wrong Item Sent

You received the wrong design, size, or color — our mistake, not yours.

How to Claim

1

Reach out within 30 days

Email us at support@novdat.com within 30 days of delivery.

2

Share your order number

This helps us pull up your order and get moving quickly.

3

Send two photos

A full photo of the item and a close-up of the issue — this speeds up your claim.

You'll get a free replacement or a full refund — and you won't pay a cent for return shipping on approved claims.
What's not covered

Because every piece is printed to order, we can't accept returns, exchanges, or refunds for: incorrect size ordered by the customer, color preference, change of mind, ordering the wrong item, buyer's remorse, personalized or custom-made products, gift cards, or final sale and clearance items.

Refund Processing

Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card provider may take a little longer to post the funds.

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