Refund policy

REFUND & RETURN POLICY

Last updated: Oct 17, 2026

Because every NOVDAT item is made to order specifically for you through our print-on-demand partner, Printify, we're unable to accept returns or offer refunds for buyer's remorse, wrong size selected, or a change of mind. Please check our Size Guide carefully before ordering.

WHAT WE DO COVER

We will replace or refund your item if it arrives:
- Defective or damaged
- Misprinted (wrong design, wrong placement, or print quality issue)
- Damaged in transit
- The wrong item or size compared to what you ordered

HOW TO REQUEST

Contact us at support@novdat.com within 30 days of receiving your order. Please include:
- Your order number
- Clear photos showing the issue (the full garment and a close-up of the defect)

We'll review your request within 2–3 business days and offer a free reprint or a full refund to your original payment method — your choice.

PRODUCTION and SHIPPING TIMES

Orders are made to order, so please allow 1-2 business days for production before your order ships, plus 2–5 business days for standard shipping within the US (about 4–8 business days total from order to delivery on average). You'll receive a tracking link by email once your order ships. Exact times vary slightly by product — see our Shipping Policy for details.

ORDER CANCELLATIONS

Because production usually begins within hours of your order, we can only cancel or change an order if you contact us at support@novdat.com within 2 hours of purchase. After that window, your item is already in production and can no longer be changed or cancelled.

CONTACT US

Questions about a return or refund? Email us at support@novdat.com — we typically respond within 1 business day.